Blind Renewals
Account Executives going into Quarterly Business Reviews (QBRs) or renewal calls completely unaware that the client has three unresolved, high-priority bug tickets.
Stop Churn Before It Happens.
Turn Customer Support into a Retention Engine.
Stop losing track of complex technical inquiries. We implement HubSpot Service Hub to help B2B IT companies automate technical support, manage SLAs, and unify client communication within one CRM.
Is your technical support slowing down your growth?
In high-ticket IT services, support is where your reputation is built. If your team is struggling with fragmented emails, missed SLAs, or disconnected client data, you are risking your contract renewals.
The Churn Trap
Frustrated users cancelling their subscriptions because Service Level Agreements (SLAs) were missed due to manual ticket routing.
Siloed Product Feedback
Feature requests getting lost in email threads instead of being logged and tracked for your product and engineering teams.
Cross-Border Friction
Failing to support international clients efficiently because your team lacks multi-lingual templates and time-zone-based routing for the UK, DACH, or MEA regions.
The Solution: We act as your boutique RevOps architects. We align your Customer Success infrastructure directly with your Sales data, creating a seamless, 360-degree view of your users.
A frictionless retention infrastructure.
We replace chaotic support processes with a streamlined, scalable system designed for agile tech organisations. Our implementation includes:
B2B Help Desk & Automated Routing
We replace shared inboxes with a robust ticketing system. We configure pipelines that automatically categorise and route incoming requests based on client tier (e.g., Enterprise vs. Free Trial), territory, or language, ensuring SLAs are always met.
Multi-Lingual Knowledge Bases
We help you scale support without adding headcount. We structure and design branded self-serve portals where your international users can find technical documentation, release notes, and FAQs.
CSAT, NPS & Churn Prevention
You cannot improve what you do not measure. We automate Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys. If a client submits a low score, we build workflows that instantly alert the assigned Account Manager to step in before the account churns.
Secure Customer Portals
Give your B2B clients full transparency. We activate authenticated Customer Portals where users can log in, track the status of their active tickets, and communicate with your technical support team in a professional environment.
Why scaling Tech SMBs choose us.
B2B & Tech Native
We understand that for software companies, Support is Sales. We configure your Service Hub to protect your Net Retention Rate (NRR) and surface up-selling opportunities directly to your commercial team.
Direct Access to the Architect
Skip the bloated agency model. You will not be handed off to a junior rep. Your implementation is led directly by a certified founder with deep expertise in cross-border customer success architecture.
Rapid Time-to-Value
We focus on agile deployment. We migrate your legacy tickets and launch your new Help Desk in weeks, so your CS team can get back to doing what they do best: keeping clients happy and successful.
Common questions about Service Hub setup
How long does a Service Hub implementation take?
For most agile tech SMBs starting with HubSpot Professional, our setup typically takes 3 to 5 weeks. This includes pipeline configuration, connecting your support email addresses, and training your CS team.
Can we migrate our existing tickets from Zendesk or Intercom?
Yes. We securely extract and map your historical ticket data, customer conversations, and knowledge base articles from legacy helpdesk platforms directly into HubSpot, ensuring a smooth transition with zero downtime.
Does Service Hub integrate with our product or Jira?
Absolutely. For B2B tech companies, we frequently set up automations where a technical support ticket in HubSpot can be easily escalated into a Jira issue for your engineering team, keeping both departments perfectly synchronised.
Ready to turn customer success into a growth engine?
Stop letting disconnected support tools put your recurring revenue at risk. Let us build a scalable, multi-lingual Service Hub environment that your team will actually love to use.
Stop letting disconnected support tools put your recurring revenue at risk. Let us build a scalable, multi-lingual Service Hub environment that your team will actually love to use.
Service Hub Implementation by Prime B2B Services: We provide customised HubSpot Service Hub setup for B2B tech and SaaS SMBs scaling across EMEA (UK, DACH, CEE, MEA). As a Founder-led HubSpot Solutions Provider, we specialise in multi-lingual help desks, ticket routing, CSAT/NPS automation, and Jira integrations to reduce churn and improve Net Retention Rate (NRR).